Wipro is offering Service Desk Analyst jobs for Freshers in Bangalore and Pune locations. These jobs are for graduate and post graduates.
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Job Overview
| Company | Wipro |
| Role | Service Desk Analyst |
| Location | Bangalore / Pune |
| Education | Bachelor’s / Masters |
| Experience | Freshers / Experienced |
About the role as Service Desk Analyst
As a Service Desk Analyst at Wipro, your job is to help customers with their IT issues through calls, emails, chats, and portals. You will troubleshoot problems, provide solutions, and escalate issues if needed. Keeping records of issues, following company guidelines, and updating customers on their request status are key tasks. You will also ensure timely responses as per SLAs and suggest improvements to make the process better.
Roles and responsibilities
- Handle customer queries via calls, portal, emails, and chats.
- Understand each client’s applications and processes.
- Learn the basics of commonly used software, hardware, and equipment.
- Log all service desk tickets accurately using the tracking system.
- Record issues and their resolutions in logs.
- Update customers on the status of their requests.
- Escalate unresolved issues as per helpdesk policies.
- Share customer feedback, suggestions, and escalations with the relevant team.
- Ensure scorecard compliance with SoW for TAT, SLA, and performance targets.
- Identify and suggest process improvements.
Qualification
Education: Individual must hold a graduation degree to apply for this position. Post graduation is optional.
Eligibility
- Experience: Freshers & Experienced professionals, both are equally eligible.
Skills
- Resolve issues within SLA and TAT.
- Minimize escalations for better customer satisfaction.
- Troubleshoot IT problems effectively.
- Maintain accurate records.
- Follow company guidelines.
- Communicate clearly with customers.
- Manage time efficiently.
- Ensure good attendance.
- Suggest service improvements.
About Wipro
Wipro Limited is a global IT services and consulting company based in Bangalore, India. Established in 1945, it started as a consumer goods business before shifting to technology and business solutions.
Wipro operates in more than 60 countries and offers services in IT consulting, cloud computing, cybersecurity, artificial intelligence, and business process outsourcing. It works with industries like finance, healthcare, telecom, and manufacturing.
The main focus of the company is on innovation, customer satisfaction, and ethical business practices. With a strong commitment to sustainability and employee growth, Wipro continues to be a leading name in the IT sector, earning recognition for its cutting-edge solutions and global impact.
How to apply?
- Review all information on the page.
- Below in the box click on your desired location to proceed further.
- Login or create an account with Wipro Careers.
- Fill out the application form.
- Upload your resume.
- Click ‘Submit’ to complete.
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