Huge opportunity for candidates looking for Amazon work from home jobs. Amazon is looking for MHLS Associates to work remotely with limited VCC locations. This is a contractual job by Amazon and has limited time to apply.
As MHLS Associates or MyHR Live Support Associate at Amazon, one have to closely work with the HR team and assist them with their needs. This is a 12 month contract job where candidate have to majorly work from home with limited visits to the VCC locations.
For this role, candidate need to manage large amount of live contacts on phones. There will be limited interaction on chats and major work will on the calls. Candidate need to build customer trust by connecting with them and empathizing them.
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Job Overview
| Company | Amazon |
| Role | MHLS Associate |
| Location | Work from home (Remote) |
| Salary | 4.62 LPA |
| Education | Graduate / Post-graduate |
| Experience | 0 to 10 years |
Roles and responsibilities
- Apply strong judgment and critical thinking to balance following procedures with understanding employees’ needs, making decisions on the spot.
- Be flexible with working different shifts, including evenings, weekends, and nights, to assist employees across various time zones.
- Address urgent employee concerns quickly, ensuring proper communication and documentation even when information is scarce.
- Manage a large volume of live interactions, mainly via phone and sometimes through chat, making sure each issue is resolved with focus on problem-solving and customer care.
- Build trust with customers by listening and personalizing solutions, adjusting them as needed during live conversations.
- Use resources like FAQs, knowledge articles, and procedures to handle inquiries, and escalate issues when they can’t be resolved.
- Achieve high performance by meeting goals like handling time, first-contact resolution, and customer satisfaction.
- Collaborate with other teams to solve problems and improve processes by staying updated on any changes.
- Follow set schedules for breaks and lunch to provide consistent support for the 24/7 contact center.
Required Skills
- Candidates should be proficient in both speaking and writing English, with a fluency level of 85% or higher.
- Should be able to handle calls professionally and ensure customer satisfaction.
- Candidates must be able to assist customers from different countries and adapt to their needs.
- Good communication skills for managing phone interactions.
- Understand US customer needs and provide quality service.
- Candidates should be flexible in managing calls from various regions.
- Ideal candidates should work well in a global environment and help international clients.
Required Qualifications
- Education: Candidate must be graduated or post graduated for this role.
- Experience: Candidates having 0 to 10 years of experience are eligible to apply for this role.
- System requirements: Candidates should have an internet connection with a speed between 50-100 Mbps before the joining date.
About Company
Amazon is one of the biggest online companies in the world, founded by Jeff Bezos in 1994. It started as an online bookstore but quickly expanded to sell almost everything, including electronics, clothes, and food.
Amazon is known for its online shopping platform and fast delivery service. It also offers Amazon Web Services (AWS), which helps businesses store data, and provides streaming services through Amazon Prime Video. Amazon has millions of employees around the world and continues to grow with new technologies and services.
To manage high order volumes, especially during peak seasons like holidays, Amazon hires seasonal workers. These temporary positions help the company meet the increased demand during busy times, like Black Friday or Christmas. Seasonal employees may assist in tasks such as packing, sorting, shipping, or customer support.
These jobs are usually short-term, but they offer a chance to earn extra money, and in some cases, seasonal workers may be considered for full-time positions if they perform well. This is a good opportunity for people looking for remote jobs and want to work for short-term.
How to apply?
- Read all the information provided on this page carefully.
- Click on the ‘Apply now’ button, given below.
- You will be redirected to the application page.
- Fill up the registration form, attach your resume and submit it.
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