Teleperformance is looking for Customer Support Executive, Quality analyst and Technical Support Executive. Freshers are eligible to apply for this job role.
ALL APPLY LINKS ARE PROVIDED BELOW
CUSTOMER SUPPORT EXECUTIVE
Job Overview
| Company | Teleperformance |
| Role | Customer Support Executive |
| Experience | Freshers / Experienced |
| Education | Graduate (Any) |
| Location | Gurgaon |
Roles and responsibilities
- Help customers solve requests related to support, assistance, upgrades, etc.
- Analyze training needs to ensure it meets learner requirements.
- Design training content keeping customer needs in focus.
- Deliver excellent customer satisfaction through effective email and call support.
- Work well with internal tools, teams, and resources to resolve customer issues.
- Finish training and development tasks on time.
- Handle escalations as per company procedures.
Education
- Graduate (any stream).
Experience
- Freshers can also eligible for this role.
- Understanding of e-commerce is required.
Required skills
- Should know English and Hindi both.
QUALITY ANALYST
Job Overview
| Company | Teleperformance |
| Role | Quality Analyst |
| Education | Graduate |
| Location | Global – India |
Roles and responsibilities
- Evaluate IT contact transactions and sample them.
- Report evaluation results to the Quality/Operations team.
- Coach IT Ops/Service Desk executives based on evaluations.
- Identify process-level gaps and work with Operations to resolve them.
- Analyze evaluation data and highlight trends for improvement.
- Coach agents to enhance technical skills and knowledge.
- Identify training needs based on evaluation trends and create action plans.
- Participate in calibration sessions with stakeholders and Operations.
- Stay updated on program strategies and organizational priorities.
- Support management in reviewing metrics, key drivers, and processes affecting KPIs.
Qualifications & Experience
- Must be Graduated in any stream.
- Strong technical knowledge, especially in IT/Service Desk operations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
Skills
- Excellent communication skills (both verbal and written).
- Interpersonal skills and adaptability.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-changing environment.
- Excellent time management and organizational skills.
- Detail-oriented with the capability to create corrective and preventive plans.
TECHNICAL SUPPORT EXECUTIVE
Job Overview
| Company | Teleperformance |
| Role | Technical Support Executive |
| Location | Gurgaon |
| Education | Graduate (any stream) |
| Experience Required | Freshers are eligible |
Roles and responsibilities
- Represent Teleperformance and the client’s values in every customer interaction.
- Respond to customer inquiries before, during, and after purchases while building trust and confidence.
- Identify customer needs and take quick and effective action to address their concerns.
- Provide top-notch support by actively listening and adapting to different customer experience levels.
- Handle confidential customer data responsibly and with sensitivity.
- Use company software to accurately source and input customer details.
- Complete all assigned training and development activities within deadlines.
- Follow proper procedures for managing escalations as needed.
Educational qualification and eligibility
- Must be graduated. (Any stream)
- Freshers are eligible for this role.
About Teleperformance
Teleperformance is a world-renowned company specializing in customer experience management. Operating in over 80 countries, it supports clients from various industries like technology, healthcare, finance, and retail. The company is dedicated to delivering top-notch customer service by leveraging modern technology and skilled professionals. Teleperformance is known for fostering innovation and maintaining a people-first approach, ensuring high-quality solutions for both businesses and their customers.
How to Apply?
- Go through the above details carefully.
- Click on the ‘APPLY’ link given below beside each job role.
- Fill in the application form, upload your resume, and submit it.
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