SuperProcure is offering Work from home jobs for Freshers. Any one who has completed their graduation can apply for this role. SuperProcure is hiring Customer Support Trainee and offering them to work remotely.
There are total 3 openings for this position at SuperProcure. SuperProcure is offering customer support jobs work from home for everyone. And this position is for everyone, whether you are a recent graduate, a woman who is looking to restart their careers, everyone can apply for this position. Selected candidates will get 3 to 6 Lakhs per annum salary.
Job Overview
| Company | SuperProcure |
| Role | Customer Support – Trainee |
| Location | Work from home (Remote) |
| Salary | 3 to 6 LPA |
| Education | BTech / BE / BBA / Bachelors in Logistics, Supply chain management, or any other field. |
| Experience | Freshers / Experienced |
About this role
As Customer Support – Trainee you will be helping customers to understand and use the software properly. You will be guiding users, solving their issues related to software, and make sure everything runs smoothly. The main goal of this role is to improve customer experience.
Roles and responsibilities
- Provide client support via phone, email, and live chat.
- Troubleshoot issues with step-by-step solutions.
- Escalate complex issues to internal teams as needed.
- Assist clients in using the SP digital logistics platform.
- Monitor user adoption and ensure KPI compliance.
- Conduct review meetings to drive product adoption.
- Identify and implement process improvements.
- Develop strategies to enhance user engagement.
- Configure user accounts and ensure smooth onboarding.
- Create support documents and tutorials for self-help.
- Train users via phone and email.
- Maintain accurate client interaction records.
- Generate reports on user engagement and suggest improvements.
- Work with teams to drive product growth and customer satisfaction.
- Stay updated on industry trends and product updates.
- Build strong client relationships to increase referrals and ratings.
- Identify opportunities for further digitalization.
Qualifications
- Education: Must hold a graduation degree in Tech, engineering, Business Administration, Logistics, supply chain management, or any of the relevant field.
Eligibility
- Experience: No prior experience is required. Anyone can apply for this position.
Skills
Required Skills
- Proficient in Excel and/or presentations.
- Strong verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical clients.
- Excellent problem-solving skills with a proactive approach.
- Experience in troubleshooting, CRM tools, or client-facing roles is a plus.
- Willingness to work flexible hours based on business needs.
Preferred Skills
- Take ownership of tasks and ensure completion.
- Quick learner with a drive for continuous improvement.
- Experience or interest in tech-related customer support.
- Strong interpersonal skills with client empathy.
- Detail-oriented with excellent organizational abilities.
- Knowledge of user training and adoption best practices.
About Company
SuperProcure is a company that provides a smart transport management system (TMS) for businesses. It helps companies manage their truck bookings, deliveries, and payments in one place. This makes the process faster, more organized, and less stressful for logistics teams.
Many well-known companies like Tata Chemicals, Havells, and Dawaat use SuperProcure to improve their supply chain. The company has also won awards and is backed by investors like IndiaMart.
SuperProcure focuses on teamwork and problem-solving. Employees are encouraged to take responsibility for their work and think independently to find the best solutions.
How to apply?
- Go through all the information carefully.
- Click on the ‘APPLY NOW’ button.
- You will be redirected to the application page.
- Scroll down, you will get an application form.
- Fill up the application form and upload your resume.
- Press ‘Submit Application’ button to submit the form.
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Disclaimer: We do not charge any fees for job applications. Please avoid paying anyone during the recruitment process.
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