Cuemath, a learning platform is looking for Customer service associate. This position is for freshers who are graduated and looking for a work from home job.
Job Overview
| Company | Cuemath |
| Role | Customer service associate |
| Location | Work from home |
| Salary | As per industry standards |
| Timing | Night shift |
Roles and Responsibilties
- Respond promptly and professionally to customer queries via chat, email, and calls.
- Identify and resolve product or service issues with clear instructions and troubleshooting steps.
- Record customer interactions accurately, including issue details and solutions, using ticketing software.
- Escalate unresolved or complex issues to senior staff or management when needed.
- Offer clear and simple explanations to address customer concerns effectively.
- Strive to maintain high levels of customer satisfaction and handle feedback constructively.
- Collaborate with other teams to ensure quick and effective issue resolution.
- Consistently achieve performance goals, such as quality standards and response time targets.
Eligibilty
- Experience: Freshers are eligible for this job role.
- Education: Anyone who has done bachelor’s can apply for this job.
Skills
- Strong communication skills (written and verbal).
- Problem-solving and troubleshooting ability.
- Basic technical knowledge and use of ticketing software.
- Good time management and multitasking.
- Customer-focused with a positive attitude.
- Teamwork and collaboration skills.
- Attention to detail for accurate record-keeping.
- Flexible and quick to adapt.
- Goal-oriented.
About Cuemath
Cuemath is an educational platform offering online classes to help students from kindergarten to grade 12 strengthen their math and coding abilities. It provides personalized and engaging sessions designed to enhance problem-solving and logical thinking skills. With a curriculum crafted by experts to meet international standards, Cuemath aims to help students succeed academically while nurturing their interest in mathematics.
How to apply?
- Read all the details provided on the page careful.
- Below is apply button click on it.
- You will be redirected on application form fill the application form and upload your resume then click on submit button.
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Disclaimer: We do not charge any fees for job applications. Please avoid paying anyone during the recruitment process.
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