Amazing opportunity has been announced by Wipro India for graduates and post graduates candidate who have been looking to work with a tech company. Wipro careers has been looking candidates for Service Desk Analyst role at Mumbai location.
Kindly go through all the details carefully, before applying for this position.
Job Overview
| Company | Wipro |
| Role | Service Desk Analyst – L0 |
| Location | Mumbai, India |
| Education | Graduate / Post Graduate |
| Experience | Freshers / Experienced |
Roles and responsibilities
- Answer questions from clients through calls, emails, chats, and the portal.
- Understand each client and the applications or processes they use.
- Learn the basics of common software, hardware, and other tools.
- Follow the rules for logging issues correctly in the tracking software.
- Make sure to meet the required response time and service quality.
- Resolve all the queries or send them to the right team if needed.
- Write down events, problems, and their solutions in logs.
- Check back with customers and update their status and details.
- Share customer feedback, suggestions, or issues with the right team.
- Look for ways to make processes and procedures better.
Qualification
- Education: Any graduate or post graduate candidate can apply for this job.
Eligibility
- Experience: No prior experience is required for Service Desk Analyst role at Wipro.
Skills
- Strong adherence to TAT and SLA guidelines.
- Ability to handle queries with minimal escalations.
- Focus on delivering excellent customer experience.
- Reliable attendance and punctuality.
- Proficiency in documentation and record-keeping.
ALSO READ: Support roles for Freshers & Experienced professionals.
About Wipro Careers
Wipro is a well-known Indian technology company. It helps businesses by providing IT services, software solutions, and digital tools to make their work easier and faster. The company specializes in areas like cloud computing, cybersecurity, and artificial intelligence, which help organizations protect data, automate tasks, and improve efficiency.
Wipro was originally founded in 1945, but it started as a company selling vegetable oil. Over time, it shifted its focus to technology and became one of the leading IT service providers in the world. Today, Wipro works with different industries, including banking, healthcare, education, and online shopping, offering advanced solutions to manage their technology needs.
Wipro has decided to hire approximately 12,000 freshers in next fiscal year. It is recommended to all the freshers and recent graduates to register with Wipro and regularly visit the Wipro careers page.
The company is also committed to innovation and employee development. It provides training programs to help employees learn new skills and stay updated with the latest technology trends. Wipro also supports environmental initiatives, working towards reducing waste and saving energy. Because of its strong values and global reach, Wipro is considered one of the top IT companies today.
How to apply for Wipro?
- Carefully check all the details on the page.
- Click the ‘APPLY’ button to begin.
- Scroll down after the application page opens, and click on the ‘Apply now’ option.
- Create an account or login if you already have one. (You can read the procedure to register for Wipro Careers).
- Fill in all the required information in the form.
- Attach your most recent resume.
- Click ‘Submit Application’ to complete the process.
How to register in Wipro careers- Procedure
- Visit to the Wipro Careers page.
- Enter your Email Id, First Name, Last Name, Country, Phone number & Region of residence.
- Enter a password of your choice. (Ensure to keep your password securely).
- After filling up all the details, click on ‘Terms of Use’.
- Read all the details and tick the check box.
- Then, click on the ‘Create Account’ option.
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