Microsoft is hiring for Technical Support | Graduates

Microsoft is looking for Technical Support Engineer for multiple locations. This is work from home and hybrid opportunity. Details like eligibility criteria and experience is provided below.

Job Overview

Company	Microsoft
Position	Technical Support Engineer
Experience	Freshers and Experienced both are eligible.
Qualification	B. Tech (CS or IT)
Location	Hybrid and Work from home both available.

Roles and Responsibilities

Responsible for solving customer technical problems.
Use troubleshooting tools and work with different teams to find solutions.
Help in building communities and groups where team members can share details and grow together.
Attend training programs to improve technical and professional skills.
Resolve customer issues quickly and efficiently.
Spot product problems and report them to improve products and processes.
Focus on making clients happy.

Eligibility

Bachelor’s degree in Computer Science, Information Technology (IT), or a related field. Or
Minimum 1 year of experience in technical support, technical consulting, or IT roles. Or
3+ years of experience in technical support, technical consulting, or IT roles.

Language

Proficiency in English, with excellent communication skills in reading, writing, and speaking.

Experience

A minimum of 2 years in customer-facing roles, handling technical or product support.
Practical experience with Azure technical support or similar technologies.
Proven ability to support large enterprise environments with over 1,000 users spread across various locations.

Technical Skills

Proficiency in Any Two or More Areas:
- Active Directory, ADFS, SSO configuration, Azure Identity Protection, Identity Management, O365 Identity, Azure MFA.
- 3+ years managing Microsoft Windows 2008 and Windows 2012 Servers.
- Hands-on expertise with Azure Active Directory (AAD), ADFS, AADConnect, and Exchange Online.
- Deep understanding of Active Directory Services, including Group Policies, FSMO Roles, DNS Zones, and Replications.
- Familiarity with PKI, authentication protocols, and troubleshooting Active Directory, Windows Networking, Replication, DFSR, Group Policy Management, and Certificate Services.

Additional Skills

Windows Administration
Certificates & PKI
DNS & Networking
Virtualization
PowerShell scripting
OS Internals
Load Balancing
Geo-redundancy
CDN & VPN

Certifications (Preferred):

Azure 533 certification.
Additional certifications in Cisco, Unix, Security, or similar fields.

Soft Skills:

Strong troubleshooting.
Problem-solving skills.
Customer service abilities.
Good written and verbal communication skills
Technical documentation.

Additional Knowledge and Experience (Preferred)

Familiarity with cloud technologies like Azure Identity Management and ADFS.
Experience using PowerShell scripting and command-line tools.
Additional certifications in technology and understanding of advanced security concepts are a plus.

About the Microsoft

Mission of Microsoft is to help people and organizations achieve more using technology for good. They value learning, curiosity, and working together. By embracing diversity and supporting each other, they create a welcoming and inclusive environment.

How to Apply?

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Click the “APPLY” button below.
You will be redirected to the official website of Microsoft.
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Fill up all the necessary details and submit form.

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